Digital health care platform to reduce potential addiction and death caused by misuse of opioids
What I did:
Recognizing the important role of pain treatment in patients’ lives, we completely rethought the patient’s path from diagnosis to post-surgery recovery. Using service design methods, we came up with a solution for easy integration of routines in patient’s life.
The new process also considered the patient’s experience along every step of the journey. Finding that a lack of clarity compounded the stress, we decided to help patients understand what's going on and bring them peace of mind.
CONSUMER APP
Product defenition, Analysing Goals
People who are living with constant pain can provide invaluable insight to their doctors by keeping detailed records of the pain they are feeling. A pain diary or journal can help doctors craft therapies that will better help patients manage pain. In Docomed’s case, each patient’s treatment plan is flexible and depends on the pain level.
The perception of pain is subjective and dependent on the individual differences in physiological, emotional and cognitive states. Pain diary is the best approach to identify patient's personal pain pattern and update their treatment.
The result is a pain diary:
Pain diary, part of UX flow
Cool, but what about empathy?
Expressing empathy is highly effective and powerful, building patient trust, calming anxiety, and improving health outcomes. Research has shown empathy and compassion to be associated with better reaction to medications, decreased malpractice cases, fewer mistakes, and increased patient satisfaction.
How can a smartphone app do it? How can it understand and share the feelings of a person?
01. Real-time feedback
We created immediate color-code based feedback as users shares with us their pain level and put it at the heart of the app.
02. Human language
We replaced the regular diary entry process with a dialog, where the app asks our patients “how do you feel” and helps them define the answer using human language insted of numbers.
Pain dialog diary, part of UX flow
Docomed offers patients a smart “navigation system” through the complex maze of “Pain management”, which includes painkillers, dosage, timing, and alternative treatments.
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I enjoyed working with Irina. As part of a complex project, she demonstrated an exceptional level of creativity and product fit thinking.
CLINICIAN TOOL
We worked with Docomed to design revolutionary flexible treatment plan creation tool, enables clinicians to see patient's pain patterns and their treatment behavior.
Acutely aware that we were designing for a team of doctors, we worked closely with professional users to consider both general and the medical team’s needs and process.
We considered the medical team’s entire experience, including planning, current offline patient's feedback, and the application of the data gathered during the medical operation.
Some insights
Active ingredient daily limit
Once medication appears in the plan, the system calculates permitted daily exposure for active ingredients.
Treatment tracker
Interactive chart coupled with detailed patient's behavior, let clinicians quickly observe health trends over time.
Notification system
System alerts clinicians whenever a patients stop treatment or make major changes in their treatment activity.
